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Training and Education

Provider Webinars

Health Partners Plans is proud to host complimentary educational webinars to our participating provider network. Our provider webinars give you the flexibility to attend live sessions, or download recent sessions you might have missed, from the comfort of your office or other location. 

How to register

  • View the upcoming webinar schedule below to find a webinar that best fits your interests and availability.
  • Click “Register” and follow the instructions.
  • You will receive a confirmation email that will prompt you to add the webinar to your calendar.

Upcoming webinars for 2018:



Date & Time



Claims 101 All providers 10/25, 12:30 p.m. – 1:30 p.m. HPP Claims Team Register
Missed Shift Care Reporting Shift care agencies 10/30, 12:30 p.m. – 1:30 p.m. Margaret Liberty, Manager of Ancillary Services Register
Care Of The Older Adult Medicare providers 11/1, 12:30 p.m. – 1:30 p.m. Terry McKeever, Director of Quality Management Register
Fourth Quarter 2018 –  Provider Orientation and Training New and existing providers 11/14, 12:30 p.m. – 1:30 p.m.  Lisa Mallory, Senior Provider Education Specialist Register

Annual training requirement

Health Partners Plans providers must demonstrate that they are knowledgeable and trained on important topics annually. Participation in our quarterly  provider orientation and training course satisfies this annual requirement. The course offers a detailed overview of HPP and gives valuable information to meet the needs of our members. Topics include claims information, member identification cards, lab and other benefit carriers, online tools, prior authorizations and more. In addition to the live webinar, there are two alternative methods for completing the required training:

  • Request a face-to-face training.
  • Download an electronic copy of the training to review with your staff. You will simply need to complete an attestation and return it to the email address below.

Request either method by sending an email to

Recent webinar presentations

View PDFs of original webinar presentations on the dates indicated below. Please note: Additional information may have been provided by the presenters or other participants during the live webinar, and would not be reflected here.

Participation tips

  • Promptness: Please connect or call in promptly at the scheduled time of the webinar. Prompt participation reduces distractions and ensures a good experience for all participants.
  • Mute your line: Background noises, conversations, white noise, etc., can be disruptive to a webinar.
  • Don’t put the webinar on hold: Many provider phone lines have wait music. Webinar participants don’t want to hear it.
  • Questions: All Health Partners Plans webinars provide a two-way conversation. The host will explain the proper protocol. Some webinars will ask participants to hold questions and feedback until the end, but most will welcome input, when appropriate, as the webinar proceeds.
  • Follow-up: As always, Health Partners Plans invites you to connect with your Network Account Manager for more information.