Health Partners Plans (HPP) currently provides convenient and secure access to important transactions, news, and information through two portals: NaviNet Open and HP Connect.
Each portal provides unique functionality that is important to your office. Notifications regarding changes to functionality will be provided to participating providers at least 30 days in advance.
Through the NaviNet portal, you have access to the following:
- Eligibility and Benefits
- Claim Status Inquiry
- Clinical Care Management Program
- Practice Level Documents
The Clinical Care Management Program (CCMP) allows us to communicate more effectively with your office regarding high-risk members with missed diagnosis codes. Network Account Managers (NAMs) are available to help ensure that you understand this tool.
Please contact us if you would like to schedule a NaviNet training session for you or your staff. HPP also conducts trainings on the importance of precise coding and documentation. If you have any questions about the CCMP, general coding or training, please contact:
- Christina Rock, supervisor clinical education, at 215-965-7127 or firstname.lastname@example.org
- Jamie Parson, manager clinical risk programs, at 215-965-7133 or email@example.com
If your office is not currently setup with NaviNet, please complete the NaviNet registration form.
While we currently offer two portals (HP Connect and NaviNet), each portal provides unique functionality that is important to your office. Here is a list of transactions and services that are available through HP Connect:
- Check claims status
- Check member eligibility
- Submit and search authorizations
- Submit claim reconsiderations
- Get quick answers to your questions through the "Contact The Health Plan" tool
If you have a business need for these functions and currently do not have access to HP Connect, please click the 'Register for HP Connect' link below.
If further assistance is required, please contact our Provider Services Helpline at 1-888-991-9023 (M-F, 9a.m. – 5:30p.m.).