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Training and Education

Required Training

HPP is updating the Provider Orientation and Training and D-SNP Model of Care Training. They will be available soon. Please check this page regularly for updates about these important trainings.


Provider Orientation and Training

Providers who are contracted with Health Partners Plans (HPP) must demonstrate that they are knowledgeable and trained on important topics annually. Participation in our quarterly provider orientation and training course satisfies this annual requirement. The course offers a detailed overview of HPP and gives valuable information to meet the needs of our members. Topics include:

  • Claims information
  • Member identification cards
  • Lab and other benefit carriers
  • Online tools like NaviNet
  • Prior authorizations

Please visit our Provider Webinars page to register for a live provider orientation and training. In addition to a live webinar, there are two alternative methods for completing the required training:

  1. Request a face-to-face training by emailing
  2. Complete the training online and submit an attestation form. Our annual training and accompanying attestation will be available soon.

D-SNP Model of Care Training

Successful completion of this training module is mandatory for providers serving Health Partners Medicare Dual Eligible Special Needs Plan (D-SNP) members. At least one member of a care team location is required to take the annual online training course and distribute the training material to all D-SNP care team members.

The D-SNP Model of Care training module helps your practice stay current on Medicare programs and resources while maintaining compliance with standards from agencies including the Department of Human Services, the Centers for Medicare & Medicaid Services and the National Committee for Quality Assurance.

By completing this training you will:

  • Understand the benefits and requirements of the Health Partners Medicare
    D-SNP plan.
  • Receive an overview of the demographic and health profile of our membership.
  • Learn about valuable resources to help meet beneficiaries’ needs.

The D-SNP Model of Care training will be available soon.

For questions or more information, contact

Medicare Compliance

CMS refers to our contracted partners as First-Tier, Downstream, and Related entities or FDRs. HPP is required to effectively manage and oversee its FDRs that assist in providing administrative and/or health care services for our Medicare members. Learn more.