Skip navigation




Please click here for up-to-date FAQs

On 2/21/24, Jefferson Health Plans was alerted by Change Healthcare about a network outage that is disrupting Change Healthcare’s ability to deliver services. This impacts providers who use Change Healthcare to send member eligibility verifications, 837 files and paper-to-electronic claims scanning. In addition, it impacts InterQual service that we use to determine appropriate levels of care and may cause delays in determinations.

Updates to this outage can be found on Change Healthcare's status site here: Optum Solutions Status. Jefferson Health Plans will continue to provide updates as they are received.

Update: Some applications are experiencing connectivity issues.

Optum Solutions's Status Page Update: Some applications are experiencing connectivity issues.

Providers who receive paper checks will experience delays in payment. Checks will not be printed until this incident is resolved. Electronic payments are not affected.

Click here for for more information on how to receive electronic payments/remittances.

Jefferson Health Plans is proud to work with you and the thousands of PCPs, specialists, dentists and vision care and other providers who make up our network.

It is important to note the differences in Member IDs used across our products.

Medicaid: 9 characters long, starting with all numerical digits

CHIP: 10 characters long, starting with a “3” or a “9”

Medicare: 7 characters long, starting with a “5”

Individual & Family Plan: 12 characters long, starting with a “J”

Below is the link to our Provider Quick Reference guide, which provides important phone numbers and claims submission information.

2024 Provider Quick Reference Guide

Provider Information & Resources

Expansion Information

More Information

  • Are you interested in joining our network? Get started.
  • Are you adding a provider to an existing HPP participating provider group? Add a provider.
  • Do you need to know more about our credentialing process? Learn more.
  • Do you have questions or need assistance? Contact HPP.