Meeting Our Members' Needs

Health Partners Plans recognizes the importance of analyzing membership data to assure that our programs and services meet the diverse needs of the members we serve. We use this information to create language-appropriate materials; establish partnerships with other organizations serving ethnic communities; inform our vendors about specific ethnic and cultural needs; and develop cultural competency training that our staff attends annually.

We want you to be aware of this diversity so that your practice can be better prepared to meet our members’ needs. We also invite you to take advantage of the cultural competency trainings that we offer, including our HPP University module.

This document (PDF) contains graphs to show diversity of the communities we serve. They reflect enrollment data and categories/classifications provided by the Pennsylvania Department of Human Services and Insurance Department. Click here to view our Population Assessment data.