Important Update about Medicaid Coverage
People with Medicaid benefits could lose their coverage if they don’t provide the information DHS needs to verify their income or residency.
Important Notice about Delaware County Memorial Hospital
HPP would like to inform you of an important change. On November 26, 2022, the following hospital will close and stop treating all patients, including Health Partners members:
Delaware County Memorial Hospital
501 N. Lansdowne Avenue
Drexel Hill, PA 19026
If you have a medical emergency, you should always go to the nearest hospital emergency room.
What you must do now
Choose a new Hospital
If you need help, call our Member Relations Department at 1-800-553-0784 (TTY 1-877-454-8477) and ask for a list of participating hospitals. You can also find a list of participating hospitals in our Provider Directory.
Please note: Your Behavioral Health Managed Care Plan will not change. Call your Behavioral Health Managed Care Plan if you have questions about behavioral health coverage.
If you have any questions, please call our Member Relations department at 1-800-553-0784 (TTY 1-877-454-8477). You can call 24 hours a day, seven days a week.
Our mission is to build healthier lives and stronger communities. Our Health Partners (Medicaid) plan offers a full range of benefits, programs and services to fit your health and wellness needs and more.
Learn more about the great benefits you have with Health Partners, as well as more information about your new health plan!
See what drugs are covered by viewing our formulary, find a pharmacy near you and log in to the Medicaid member portal. You can also take a health questionnaire to get your free personalized health report.
Adult members are now eligible to receive eyeglasses or contacts once per year. If a member is diagnosed with Aphakia, they can receive up to two pair a year. Please visit the Benefit Overview page for more information.
Use our online tools to find doctors, dentists, pharmacies and other Medicaid providers.
A quick benefits overview and information on how to enroll in Health Partners Medicaid.
View the Medicaid member handbook, find out how to get drug, alcohol and mental health services and learn about our fraud and abuse hotline, complaints and grievances committee and healthcare services phone surveys.
Visit the Health Partners Medicaid member portal to order an ID card, change your doctor, visit the HPP Rewards center, view benefits information and access self-management tools for healthy weight maintenance, healthy eating, help getting fit and more.
Find answers to the most commonly asked questions about Health Partners Medicaid.
Read the current and past issues of the Health Partners Talk newsletter for health tips and member news.
We’re here for you 24/7
Our friendly Member Relations team is available every day, around the clock, to answer questions about your plan, benefits, policies and procedures. Member Relations can also help if you need materials in other languages or interpreter services.
To reach Member Relations, call 1-800-553-0784 or 215-849-9600 (TTY 1-877-454-8477).
As a member of Health Partners, you can also contact Teladoc when you need help for non-emergency conditions. This phone and video service connects you with doctors and pediatricians 24/7 at no cost to you. Call 1-800-Teladoc (835-2362) or visit Teladoc.com.
Thank you for choosing Health Partners Medicaid!
Health Partners (Medicaid) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, creed, religious affiliation, ancestry, sex gender, gender identity or expression, or sexual orientation. Health Partners (Medicaid) does not exclude people or treat them differently because of race, color, national origin, age, disability, creed, religious affiliation, ancestry, sex gender, gender identity or expression, or sexual orientation. View full non-discrimination notice.