March 17, 2023
Provider Orientation and Training Webinar
Thank you for being a Health Partners Plans (HPP) provider.
HPP is hosting our first provider orientation and training webinar of the year on March 22, 2023.HPP requires all participating providers to demonstrate that they are knowledgeable and trained on important topics and participate in at least one of four quarterly webinars each year. Participation in this webinar will satisfy this annual requirement.
To register for this and future webinars, visit hpplans.com/webinars and click “Register.” You will receive an email that confirms your registration and gives you the option to add the webinar to your calendar.
This webinar will provide current and newly credentialed providers a comprehensive review of HPP benefits, administrative services and processes.
- 2023 updates
- Health Partners (Medicaid), KidzPartners (CHIP) and Health Partners Medicare
- Lab and other benefit carriers
- Online tools (including HP Connect, website, etc.)
- Claim filing instructions and best practices
- Community Health Choices Program
- Maternity services
- Access and availability standards
- Pay-for-Performance and Quality Care Plus
- EPSDT standards
- Special HIV/AIDS services
- Member identification cards
While participation in this webinar will satisfy your annual HPP training requirement, there is an alternative method to complete the required training:
- Download an electronic copy of the training at hpplans.com/requiredtraining
(under the “Annual Training Requirement” header) to review with your staff. Simply complete and submit the electronic attestation found at the end of the training.
D-SNP MODEL OF CARE TRAINING
Successful completion of the D-SNP Model of Care training module is mandatory for providers serving HPP Medicare-Dual Eligible Special Needs Plan (D-SNP) members. At least one member of a care team location is required to take the annual online training course and distribute the training material to all D-SNP care team members.
To take the training, go to hpplans.com/requiredtraining and complete the attestation upon completing the training.
ACCESS AND APPOINTMENT & AVAILABILITY STANDARDS
Timely access to quality health care is extremely important for our members. As you should be aware, it is a regulatory requirement that all HPP-participating providers must meet clearly defined access, appointment and availability standards. These standards can be found in Chapter 10, Provider Practice Standards and Guidelines, of the HPP Provider Manual, available at hpplans.com/providermanual.
To help ensure that your site is adhering to appropriate timeframes for scheduling and availability, we have enclosed copies of these standards for PCPs, Specialists and Ob/Gyns. These documents include:
- Provider Access and Appointment Standards
- Telephone Availability Standards
HPP ACCESS AND AVAILABILITY SURVEYS
Each year, HPP surveys our providers to determine if they are meeting these standards. A new mandatory survey is planned for April 1, 2023. We look forward to your participation.