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COVID-19 Resources for Members

Health Partners Plans (HPP) is committed to the health and wellbeing of all our members, providers and the communities we serve. HPP is closely monitoring the spread of the COVID-19 virus (coronavirus), and we’re frequently communicating with local, state and federal officials to learn the most up-to-date information.

It is important to do your part to slow the spread of COVID-19. This disease is infecting people of all ages and ethnicities. If you must go out, practice social distancing, cover your mouth and nose, keep your hands away from your face and wash your hands frequently.

This page includes resources to assist you, including links to local health departments, prescription drug refills and more. HPP will update this page as more information becomes available.

Free COVID-19 Tests Available by Mail

Every household in the U.S. is now eligible to order 4 FREE individual rapid antigen COVID-19 tests. There is a limit of one order per household. Click here to request test kits. Orders typically ship in 7-12 business days.

At-Home Test Kits for Health Partners and KidzPartners Members

The at-home COVID test kits in the chart below are covered, at no cost to members, if purchased at participating pharmacies.  

NDC / UPC

Manufacturer

Label Name

Number of tests per package

82607-0660-26

ACON

FLOWFLEX COVID-19 AG HOMETEST

1

60006-0191-66

ACCESS BIO

ON/GO COVID-19 ANTIGEN SELF-TEST

2

11877-0011-40

ABBOTT

BINAXNOW COVID-19 AG CARD HOME TEST

2

08337-0001-58

ORASURE

INTELISWAB COVID-19 RAPID TEST

2

14613-0339-72

QUIDEL

QUICKVUE AT-HOME COVID-19 TEST

2

14613-0339-68

QUIDEL

QUICKVUE AT-HOME COVID-19 TEST

5

82607-0660-27

ACON

Flowflex COVID-19 Ag Home Test In Vitro Kit

2

82607-0660-28

ACON

Flowflex COVID-19 Ag Home Test In Vitro Kit

5

You do not need a prescription to obtain an at-home COVID test. Members must bring the at-home COVID test to the pharmacy counter for checkout and provide their insurance card.

Members can receive a maximum of 8 tests per every 30 days. 

Where can a I get an at-home COVID test?

Members can get an at-home COVID test from participating pharmacies. Please show your HPP member ID card at the pharmacy counter when purchasing at-home test kits. Please use the provider directory to find a participating pharmacy.

Members can also order 4 free at home COVID-19 tests being offered by the federal government. The limit is one order per household from www.covidtests.gov.

Online purchases of test kits, such as from Amazon and other online retailers, are NOT covered.

What if I pay out of pocket for an at-home COVID test?

If a member pays out of pocket for an at-home COVID test, the member will be reimbursed via the HPP member reimbursement policy.

Members can request a reimbursement form by calling Member Relations.

  • Health Partners (Medicaid): 1-800-553-0784
  • KidzPartners (CHIP): 1-888-888-1211
  • TTY users: 1-877-454-8477

The member reimbursement form must be completed in full and returned with the receipt. You must provide the register receipt. The maximum HPP will reimburse members for each test is $12.

A limit of no more than 8 tests every 30 days is allowed. Only at-home COVID tests kits from participating pharmacies will be covered at no cost to you. Please use the provider directory to find a participating pharmacy.

Members can be reimbursed for all at-home COVID tests purchased on or after August 30, 2021 with the appropriate documentation.

COVID-19 Vaccines and Pregnancy

The PA Department of Human Services (DHS) has important information for people who:

  • Are pregnant
  • May become pregnant in the future
  • Are currently breastfeeding.

Download more information about COVID-19 vaccines and pregnancy.

COVID-19 Vaccine Information

Visit the following links to learn more about how to get the COVID-19 vaccine in your county:

Telehealth and Teladoc

Your doctors are available
The CDC recommends that the best way to prevent illness is to avoid being exposed to the virus that causes COVID-19. Many doctors are now providing care via telehealth (over the phone or video) to reduce patient exposure in their offices. Call your doctor if you are having any type of health symptoms or problems or before attending a previously scheduled appointment. Ask your doctor if your visit can be done over the phone or video.

Talk to a doctor 24/7 for free by calling 1-800-TELADOC or visit Teladoc.com. Teladoc provides 24/7 access to doctors by phone or video. Teladoc’s clinical team is trained on the latest protocols for local and national notification, testing and management of people who are sick with the virus.

Behavioral Health Resources

All HPP members have access to behavioral health services. You do not need a referral from your PCP to get behavioral health services.

  • Health Partners (Medicaid):
    • Bucks County: 1-877-769-9784
    • Chester County: 1-866-622-4228
    • Delaware County: 1-888-207-2911
    • Montgomery County: 1-877-769-9782
    • Philadelphia: 1-888-545-2600
  • KidzPartners: 1-800-424-3701
  • Health Partners Medicare: 1-800-424-3704

Mental Health in PA offers resources from the Office of Mental Health and Substance Abuse Services (OMHSAS) for mental health and substance use disorder. Resources include:

  • National Suicide Prevention Lifeline: 1-800-273-TALK (8255)
  • Línea Nacional de Prevención del Suicidio: 1-888-628-9454
  • Crisis Text Line: Text "PA" to 741-741
  • Veteran Crisis Line: 1-800-273-TALK (8255)
  • Disaster Distress Helpline: 1-800-985-599

Mental Health/Warmline: The Office of Mental Health and Substance Abuse Services (OMHSAS) has partnered with the Center for Community Resources to offer a 24/7 mental health and crisis support line for people dealing with anxiety or other difficult emotions. Callers will be able to speak with staff trained in trauma-informed principles and will listen, assess the person's needs, triage and refer to other local supports and professionals as needed. Call 1-855-284-2494 at anytime to speak with someone.

SAMHSA's National Helpline: 1-800-662-4357 (TTY 1-800-487-4889) is a 24/7, free and confidential information service, in English and Spanish, for individuals facing mental and/or substance use disorders. This service provides referrals to local treatment facilities, support groups and community-based organizations. Callers can also order free publications and other information.

Resources About COVID-19

More Information

If you have any questions, please contact Member Relations at any time:

  • Health Partners (Medicaid): 1-800-553-0784
  • KidzPartners (CHIP): 1-888-888-1211
  • Health Partners Medicare: 1-866-901-8000
  • TTY: 1-877-454-8477

Check our social media channels for more information:

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