Health Partners Plans (HPP) is committed to the health and wellbeing of all our members, providers and the communities we serve. HPP is closely monitoring the spread of the COVID-19 virus (coronavirus), and we’re frequently communicating with local and federal officials to learn the most up-to-date information.
This page includes resources to assist you, including links to local health departments, prescription drug refills and more. HPP will update this page as more information becomes available.
Recommendations for You and Others
HPP recommends following these common preventive actions:
- Avoid close contact with people who are sick.
- Avoid touching your eyes, nose, and mouth.
- Stay at home.
- Cough or sneeze into your elbow.
- Wash your hands frequently for a minimum of twenty seconds.
- Limit direct contact with others as much as possible.
Symptoms and Testing
Check your symptoms. If you think you’ve been exposed to COVID-19 and develop a fever, cough, or have trouble breathing, call your doctor. Visit the Centers for Disease Control and Prevention (CDC) for more details on symptoms.
Testing is Free
Health Partners Plans will cover the cost for COVID-19 testing. First, contact your doctor or state health department. They will screen you based on CDC guidelines. Then, if they find it appropriate, they will issue a lab order for the test.
HPP is waiving all member cost sharing for services related to testing, screening and diagnosis to treat for COVID-19.
Telemedicine and Teladoc
Your doctors are available
The CDC recommends that the best way to prevent illness is to avoid being exposed to the virus that causes COVID-19. Many doctors are now providing care via Telemedicine (over the phone or video) to reduce patient exposure in their offices. Call your doctor if you are having any type of health symptoms or problems or before attending a previously scheduled appointment. Ask your doctor if your visit can be done over the phone or video.
Talk to a doctor 24/7 for free by calling 1-800-TELADOC or visit Teladoc.com. Teladoc provides 24/7 access to doctors by phone or video. Teladoc’s clinical team is trained on the latest protocols for local and national notification, testing and management of people who are sick with the virus.
Contact your doctor to help treat COVID-19. All medically necessary health care costs to treat infectious diseases, including COVID-19, will be covered based on the terms of your plan.
Urgent Care Centers
Be aware that we have urgent care centers in our network to support you if you are not able to get in touch with your doctor. Please utilize Urgent Care Centers instead of Emergency Rooms for non-emergent issues.
Postpone non-urgent care
Talk with your doctor or your dentist about delaying elective or routine procedures and non-urgent care.
Check your medications
Check to make sure you have enough medications. Call your doctor if you need refills. HPP is waiving refill limits for its membership on 30-day prescriptions for maintenance medications to prepare for extended supply needs. Please work with your pharmacy and prescriber doctor if additional refills are needed. Ask your pharmacy if they have delivery options.
Additional Pharmacy Assistance – PARD (Association of Community Pharmacies) Hotline
PARD, the Association of Community Pharmacies, a Philadelphia-based organization, has launched a new hotline that can help individuals, including HPP members, who are having problems obtaining their medications during coronavirus-related disruptions. The association’s new telephone hotline is supported by pharmacists who will connect the caller with a local pharmacy to help with medication needs, either at a store or delivery if available.
The hotline number is 215-934-9412. It is available from 9 a.m. – 7 p.m., Monday –Saturday, from now through Tuesday, March 31.
Pregnancy, Labor and Birth
HPP understands that this is an important time with your pregnancy, labor and birth. We want to reassure you that area hospitals labor and delivery and maternity units remain open.
Each hospital has protocols for who can be with you in labor and for visiting post-delivery. Please check with your OB provider about these protocols.
Isolation rooms have been set up to care for mothers who have been diagnosed with COVID-19. If you suspect you are infected or suspected of being infected you must notify the delivery facility before arriving so you can be placed in the right room and tested and cared for appropriately.
Resources About COVID-19
- Centers for Disease Control and Prevention (CDC)
- Centers for Medicare and Medicaid Services
- Medicare.gov - Medicare and Coronavirus
- World Health Organization
- City of Philadelphia
- COVID-19 helpline for Greater Philadelphia residents: 1-800-722-7112 (Philadelphia Department of Public Health)
- Pennsylvania Department of Human Services
- Pennsylvania Department of Health
- Pennsylvania 211
Under the order of the Commonwealth of Pennsylvania and the City of Philadelphia, to help stop the spread of the coronavirus, our 901 Market Street location and Community Wellness Center at 6232 Market Street are currently closed to visitors.
Please be assured we will continue to service our members’ needs. Members are encouraged to call our Member Relations department at any time. We are operating efficiently through our remote workforce and are committed to providing members and partners with the high quality service and support that they have come to expect for more than 30 years.
HPP will continue to follow the orders of the Governor and the Mayor in partnership for prevention.
County Health Departments
We encourage members to follow the advice and recommendations from their local health departments.
If you have any questions, please contact Member Relations at any time:
Health Partners (Medicaid): 1-800-553-0784
KidzPartners (CHIP): 1-888-888-1211
Health Partners Medicare: 1-866-901-8000
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