Health Partners Plans (HPP) is committed to the health and wellbeing of all our members, providers and the communities we serve. HPP is closely monitoring the spread of the COVID-19 virus (coronavirus), and we’re frequently communicating with local and federal officials to learn the most up-to-date information.
More than ever, it is important to stay home to slow the spread of COVID-19. This disease is infecting people of all ages and ethnicities. If you must go out, practice social distancing, cover your mouth and nose, keep your hands away from your face and wash your hands frequently.
This page includes resources to assist you, including links to local health departments, prescription drug refills and more. HPP will update this page as more information becomes available.
Recommendations for You and Others
HPP recommends following these common preventive actions:
- Avoid close contact with people who are sick.
- Avoid touching your eyes, nose, and mouth.
- Stay at home.
- Cough or sneeze into your elbow.
- Wash your hands frequently for a minimum of twenty seconds.
- Limit direct contact with others as much as possible.
Symptoms and Testing
Check your symptoms. If you think you’ve been exposed to COVID-19 and develop a fever, cough, or have trouble breathing, call your doctor. Visit the Centers for Disease Control and Prevention (CDC) for more details on symptoms.
Testing is Free
Health Partners Plans will cover the cost for COVID-19 testing. First, contact your doctor or state health department. They will screen you based on CDC guidelines. Then, if they find it appropriate, they will issue a lab order for the test.
HPP is waiving all member cost sharing for services related to testing, screening and diagnosis to treat for COVID-19, including evaluation by a physician.
HPP will not require prior authorization for the following services until further notice:
- Acute inpatient hospital admissions for any diagnosis when admitted by Emergency Room (ER)
- Transfers from an inpatient facility to a long term acute care, skilled nursing or rehabilitation facility for any diagnosis
- Transportation between facilities
- Facilities are still required to notify HPP
Telemedicine and Teladoc
Your doctors are available
The CDC recommends that the best way to prevent illness is to avoid being exposed to the virus that causes COVID-19. Many doctors are now providing care via Telemedicine (over the phone or video) to reduce patient exposure in their offices. Call your doctor if you are having any type of health symptoms or problems or before attending a previously scheduled appointment. Ask your doctor if your visit can be done over the phone or video.
Talk to a doctor 24/7 for free by calling 1-800-TELADOC or visit Teladoc.com. Teladoc provides 24/7 access to doctors by phone or video. Teladoc’s clinical team is trained on the latest protocols for local and national notification, testing and management of people who are sick with the virus.
Contact your doctor to help treat COVID-19. All medically necessary health care costs to treat infectious diseases, including COVID-19, will be covered based on the terms of your plan.
Urgent Care Centers
Be aware that we have urgent care centers in our network to support you if you are not able to get in touch with your doctor. Please utilize Urgent Care Centers instead of Emergency Rooms for non-emergent issues.
Postpone non-urgent care
Talk with your doctor or your dentist about delaying elective or routine procedures and non-urgent care.
Check your medications
Check to make sure you have enough medications. Call your doctor if you need refills. HPP is providing pharmacists the opportunity to override early refill rejections on 30-day prescriptions for maintenance medications at the time of dispensing. We are encouraging 90-day supplies for certain maintenance medications. Discuss with your pharmacist if a 90-day refill for your maintenance medications will work for you.
Please call your pharmacy and prescriber doctor if additional refills are needed. Ask your pharmacy if they have delivery options. If you need assistance with obtaining medications from your pharmacy, call HPP's Member Relations.
Additional Pharmacy Assistance – PARD (Association of Community Pharmacies) Hotline
PARD, the Association of Community Pharmacies, a Philadelphia-based organization, has launched a new hotline that can help individuals, including HPP members, who are having problems obtaining their medications during coronavirus-related disruptions. The association’s new telephone hotline is supported by pharmacists who will connect the caller with a local pharmacy to help with medication needs, either at a store or delivery if available.
The hotline number is 215-934-9412. It is available from 9 a.m. – 7 p.m., Monday – Saturday.
Pregnancy, Labor and Birth
HPP understands that this is an important time with your pregnancy, labor and birth. We want to reassure you that area hospitals labor and delivery and maternity units remain open.
Each hospital has protocols for who can be with you in labor and for visiting post-delivery. Please check with your OB provider about these protocols.
Isolation rooms have been set up to care for mothers who have been diagnosed with COVID-19. If you suspect you are infected or suspected of being infected you must notify the delivery facility before arriving so you can be placed in the right room and tested and cared for appropriately.
Behavioral Health Resources
Mental Health in PA offers resources from the Office of Mental Health and Substance Abuse Services (OMHSAS) for mental health and substance use disorder. Resources include:
- National Suicide Prevention Lifeline: 1-800-273-TALK (8255)
- Línea Nacional de Prevención del Suicidio: 1-888-628-9454
- Crisis Text Line: Text "PA" to 741-741
- Veteran Crisis Line: 1-800-273-TALK (8255)
- Disaster Distress Helpline: 1-800-985-599
Mental Health/Warmline: The Office of Mental Health and Substance Abuse Services (OMHSAS) has partnered with the Center for Community Resources to offer a 24/7 mental health and crisis support line for people dealing with anxiety or other difficult emotions. Callers will be able to speak with staff trained in trauma-informed principles and will listen, assess the person's needs, triage and refer to other local supports and professionals as needed. Call 1-855-284-2494 at anytime to speak with someone.
SAMHSA's National Helpline: 1-800-662-4357 (TTY 1-800-487-4889) is a 24/7, free and confidential information service, in English and Spanish, for individuals facing mental and/or substance use disorders. This service provides referrals to local treatment facilities, support groups and community-based organizations. Callers can also order free publications and other information.
Resources About COVID-19
- Centers for Disease Control and Prevention (CDC)
- Centers for Medicare and Medicaid Services
- Medicare.gov - Medicare and Coronavirus
- World Health Organization
- City of Philadelphia
- COVID-19 helpline for Greater Philadelphia residents: 1-800-722-7112 (Philadelphia Department of Public Health)
- Pennsylvania Department of Human Services
- Pennsylvania Department of Health
- Pennsylvania 211
HPP Resources for Staying Healthy
- Resources for Opioid Addiction and Abuse
- You Can Quit Smoking - Tobacco Cessation Resources
- Diabetes Prevention Program - for Health Partners (Medicaid) and Health Partners Medicare members
- Domestic Violence Protection
- Online Classes to Help You Stay Healthy
- More Online Health Resources
HPP recognizes the financial challenges many individuals are facing resulting from the COVID-19 pandemic. Here is a list of financial resources:
- For guidance on credit card payments, visit the Consumer Financial Protection Bureau or contact a credit counselor
- For mortgage information, visit the Consumer Financial Protection Bureau or find a housing counselor near you
- For rental assistance, visit the US Department of Housing and Urban Development
- The Department of Revenue has extended the deadlines for personal income tax return filing and the property tax/rent rebate program in Pennsylvania.
Food Assistance Resources
Many organizations are still serving meals and providing food to people who are hungry and in need. See below for food assistance resources and if you need help, call Member Relations at any time.
- Emergency help, such as food pantries and soup kitchens, can fill in gaps between other food assistance programs. Food pantries are still open. Find a pantry near you and learn more about how to get emergency food assistance.
- See a map of schools and districts distributing meals at no cost to children under age 18. For more information, contact your local school.
- Learn more about who qualifies for SNAP and apply online.
- Learn more about who qualifies for WIC and start your application online.
- Older adults can call their local Area Agency on Aging to request meals.
Thousands of Pennsylvanians have lost their jobs due to COVID-19 business closures. Fortunately, employers across the state are in need of workers and are hiring for immediate openings. Visit the Pennsylvania CareerLink Job Portal to browse openings and apply.
Travel and Driver Services
- Cash payments are currently suspended on the Pennsylvania Turnpike. Find out more about accepted forms of payment.
- Some PennDOT rest areas and welcome centers statewide will be closed. Find a list of open rest stops here.
- Driver and vehicle online services are still available 24 hours a day, seven days a week.
The Department of Homeland Security has postponed the enforcement date for REAL ID to October 1, 2021. Find out more about REAL ID in Pennsylvania.
State Correctional Institutions
Visits at all state correctional institutions are cancelled through April 10, 2020, but free video visitation is being offered to inmates and authorized visitors.
Other Community Resources
Under the order of the Commonwealth of Pennsylvania and the City of Philadelphia, to help stop the spread of the coronavirus, our 901 Market Street location and Community Wellness Center at 6232 Market Street are currently closed to visitors.
Please be assured we will continue to service our members’ needs. Members are encouraged to call our Member Relations department at any time. We are operating efficiently through our remote workforce and are committed to providing members and partners with the high quality service and support that they have come to expect for more than 30 years.
HPP will continue to follow the orders of the Governor and the Mayor in partnership for prevention.
County Health Departments
We encourage members to follow the advice and recommendations from their local health departments.
If you have any questions, please contact Member Relations at any time:
Health Partners (Medicaid): 1-800-553-0784
KidzPartners (CHIP): 1-888-888-1211
Health Partners Medicare: 1-866-901-8000
Check our social media channels for more information: