Joyce R. Williams
President and Executive Director
Joyce R. Williams is a seasoned professional with over 25+ years in the healthcare industry. Currently, Joyce is the Vice President of Community Engagement and Marketing Operations at Health Partners Plans. Prior to joining Health Partners Plans, Joyce was instrumental in the development and expansion of several health plans in Delaware, Texas, New Jersey and Pennsylvania.
Joyce’s love for the community is deeply rooted and genuine. It started early in her childhood while growing up in her South Philadelphia community. This tight-knit community she was raised in would not only have a lasting and profound impact on everything to follow but would set the tone for every phase her career path has taken. Simply put, for Joyce, it’s about being of service to others.
Known for her volunteering spirit, as well as her willingness to empower others, Joyce has served in the following capacities: on the Board of the Urban League, as the Community Director of the Mount Carmel TeenShop, a Silent Auction Chair for the Girl Scouts of SEPA, a Member of Toastmasters, and a Board member for Concerned Black Men. She continues to volunteer for the many causes near and dear to her heart…one of which is being a mentor to teenage girls.
Joyce lives by a quote from the late American Civil Rights Leader, Whitney Young, Jr., who said, “It is better to prepare for an opportunity and not have one, then to have an opportunity and not be prepared.”
Foremost, Joyce sees herself as a servant-leader, who seeks to be purposeful, and who inspires others by forging alliances and encouraging teamwork. She brings her diverse experience and unyielding commitment to the community, along with years of preparation, as tools to support her in her role as Chair of the Health Partners Foundation. These qualities, combined with her life-long mainstays of compassion and empowerment, and her ability to motivate and mentor, will be used to advance the Foundation's objectives, while ensuring equity of representation and services to those it serves.
Joyce received a certificate from Berlitz School, completed the Urban League Leadership Program and a BA degree from Rosemont College.
Laura Martin has 10+ years of experience in both manufacturing and insurance accounting. In her current role, she is Senior Accountant and Cash Administrator at Health Partners Plans. She is responsible for complex activities associated with general ledger accounting and financial reporting. This includes assisting in the ledger close processes, analyzing revenue and costs and reporting to external regulatory agencies. She is also responsible for various cash operations related to the treasury function including monitoring daily liquidity and cash position. Laura graduated from La Salle University with a Bachelor’s degree in accounting and marketing
Johnna Baker, Esq.
Practicing as an attorney since 1991, Ms. Baker specializes in corporate counsel for health insurers and managed care organizations. She has worked for one of the largest health insurers in the United States and has experience working for and creating start-up organizations, including entities such as foundations, third party administrators and various partnerships. Ms. Baker has also served as legal counsel and secretary on a number of boards.
She received her law degree from Widener University and was a magna cum laude graduate of West Chester University. As Health Partners Plans’ General Counsel/Vice President of Legal Affairs, Johnna Baker oversees Complaints/Grievances, Special Investigations and Law units. She manages outside litigation; drafts, reviews and negotiates a variety of contracts; and serves as chairperson of the Policies & Procedures Committee and is the Enterprise Risk Management Officer. She also provides legal advice and guidance on all corporate matters, including member and provider complaints and appeals, fraud and abuse, contracting, product development, licensing, terminations, regulatory and government matters, reimbursement, leasing, real estate, intellectual property, strategic planning, and other commercial and corporate issues.
Joann Francis is a Care Coordinator with Health Partners Medicare, working hand in hand with members to help them achieve their individual health goals. Joann strives to address members’ social determinants of health needs by connecting members to available resources including housing, transportation, and food, among others. Joann also volunteers to provide pro-bono therapy to current and former foster youth. Prior to joining Health Partners Plans, Joann worked as a child and family therapist and also as a medical case manager.
Joann holds a dual Master’s degree in Social Service and Law and Social Policy from Bryn Mawr College’s Graduate School of Social Work and Social Research. Joann also holds a Bachelor’s in Sociology from the University of Maryland.
Lionell C. Robinson
Lionell C. Robinson has been with Health Partners Plans for 5 years and has shown that hard work, focus and determination can bring positive results to any department or project he has been involved with during his tenure. Lionell started in HPP’s Member Services department and then moved into his current role as a Medicaid Enrollment Intake Specialist. As a Health Partners Foundation board member, he assists with the strategic planning of many of the foundation community engagements along with serving on the Foundation’s Scholarship Committee. With 10 years of healthcare experience, Lionell is well prepared for the task of helping to progress the Foundation’s vision not just in the present but far into its bright future.
Lionell earned his Bachelor of Science Journalism degree from Lincoln University.