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Frequently Asked Questions

How can I retrieve my Username?

For assistance retrieving your username, please contact:

  • Medicaid members: 1-800-553-0784
  • Medicare members 1-866-901-8000
  • CHIP members: 1-888-888-1211
  • TTY users, dial 1-877-454-8477

How can I update my address, phone number, and email address?

To update information displayed within My Profile, please contact:

  • Medicaid members: 1-800-553-0784
  • Medicare members 1-866-901-8000
  • CHIP members: 1-888-888-1211
  • TTY users, dial 1-877-454-8477

How do I change my password?

To change your password, complete the following steps:

  1. Click on your name in the upper right corner of Member Access Portal.
  2. Click Settings.
  3. Click Change Password.
  4. Click Redirect to Password Reset.
  5. Enter your Username and the email address you used to create your account.
  6. Click Send verification code. You will receive an email with the code needed in the next step. The code is valid for 5 minutes. Important: If the email is not in your Inbox, please check your Spam folder.
  7. Enter the code in the Verify Email Address field.
  8. Click Verify.
  9. Create and confirm a new password.

What are the requirements for creating a password?

The requirements for a Member Access Portal password are:

  • 8 to 64 characters
  • At least 3 of the following:
    • Uppercase Letter
    • Lowercase Letter
    • Number
    • Special Character (! @ # $ %)

How do I give access to my data to a SMART on FHIR app or a website I want to use?

You must register for the Interoperability Resource Center.

When using a SMART on FHIR app or website, select Health Partners Plans from the list of available carriers. This will prompt the app to connect to our login screen. Enter your username and password.

If you have not authorized the application before, you will be asked to provide consent. You will be informed about whether the app developer has agreed to Health Partners Plans’ privacy policy. You may be informed about the type of data the application wants to retrieve. You can authorize the app after reviewing this information.

What if I cannot find HPP in the app or website?

If you cannot find Health Partners Plans in the app, the developer may need to register their application with Health Partners Plans. Please contact the developer of the app.

What information will the app have access to?

Applications will have access to:

  • Claims, office visits, and other interactions with providers; and
  • Clinical data collected during case management, care coordination, or other Health Partners Plans services

An app may or may not declare which information it intends to retrieve.

How can I see which applications have access to my data?

Located on the Home screen, click App Management Console. Enter your Member Access Portal Username & Password to view the list of applications with whom you are sharing your information. If you no longer want to share information with a specific application, click the Revoke button for that application.

Important: This does not address removing your data from the application's servers. Please review the application's terms of use and/or privacy policies to understand how your data is saved. You may wish to contact the developer directly to ask for the removal of your data.

What is a Personal Representative?

A Personal Representative is an individual who may or may not be a Health Partners Plans member and has been given permission to view the plan and claims details for a specific plan member. Plan members must complete the Request for Access to Protected Health Information form to begin the process of establishing a Personal Representative on their account.

As a Personal Representative, can I register for the Interoperability Resource Center?

Yes, you can. You must contact Health Partners Plans to be linked with the specific plan member’s Interoperability Resource Center account.

  • Non-member: you will receive a Personal Representative ID, which is required during the registration process.
  • Member: you can register with your existing ID.

As a Personal Representative, how can I view the information which was shared with me?

After logging onto the Interoperability Resource Center, you can view a member’s information by clicking the “Select member” dropdown menu and selecting the member’s name. 

What level of detail is available?

That will be app specific. We provide the APIs for the app to pull the data. An app’s specifics features will determine what you will see.

Is there an approved list of apps? 

The list is available to members is available through the Interoperability Resource Center, under the App Gallery.