Providers
Claim Overpayments

Requesting Claim Overpayments

For providers who receive State or Federal funds, there is no time limitation for requesting reimbursement of overpayments. Health Partners Plans (Medicaid and CHIP programs), however, follow the same recovery time period guidelines for certain claims as adopted by the Pennsylvania Department of Human Services (DHS): Two years from the date of payment notice.

If an overpayment is found, recovery will be initiated and reflected on the provider’s then-current Explanation of Payment. If the amount owed by a provider exceeds the amount of money to be paid within a payment cycle(s), an Explanation of Payment(s) will generate a $0 payment. The provider is responsible for tracking their own balance until the credit balance is cleared.  

Provider Overpayment Form

Provider-known overpayments must be returned, along with a legible and thoroughly completed Provider Overpayment Form, which can be downloaded here. When submitting a Provider Overpayment Form, please follow the submission guidelines at the top of the form.

Provider known overpayments should be returned with a check, and a completed provider overpayment form to:

Jefferson Health Plans/Health Partners Plans
Attn: Finance-Cash Receipts
1101 Market Street, Suite 3000
Philadelphia, PA 19107

Claim Overpayment Inquiries – No Returned Check

For claim overpayment inquiries that do not have a check,
please submit to the Provider Portal using the Provider Overpayment form.