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Health Partners

Phone Surveys

Health Partners Plans (HPP) calls members from time to time to check whether they received healthcare services that have been billed to HPP.

You may get a call after you have a doctor, dentist or emergency room visit; after you fill a prescription; or after any other healthcare service. You will be asked if you received a healthcare service on a certain date. To protect your privacy, we do not identify the specific service.

If you receive a call, please answer "Yes" or "No" to let HPP know if you received a service on the date we specify.

By taking part in these phone surveys, you help us meet an important quality standard.

If you have any questions about these phone surveys, please call Member Relations anytime at 1-800-553-0784 (TTY 1-877-454-8477).