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Medicaid
Getting Started

Welcome to Health Partners Plans! Thank you for choosing us to provide your healthcare coverage. 

As a Health Partners Plans member, you can manage your care anytime, anywhere with our secure online Member Portal.

In the portal, you can:

  • Find Care – Search for doctors, specialists and hospitals, or update your PCP.
  • Access ID Cards – Request a new card or print a temporary one.
  • Check Benefits & Claims – Stay informed about your coverage.
  • Manage Your Health – Learn about common health conditions and how we can help.
  • Send Secure Messages – Contact us with questions about your plan.

     

Go to the Portal
young mixed-race couple with baby and stroller walking in the sunshine on an urban street
Read Our Member Handbook

Our member handbook has everything you need to know about your benefits, coverage, and services. Access it at any time to stay informed.

View Handbook
Explore Your Member Resources

 

Visit our Member Resources page for helpful tools, important forms, and programs designed to support your well-being.

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Do you know where to get care?

It is important to know when and where to get care when you need it.

All Health Partners Plans members have access to many care options which include visiting a primary care physician, scheduling a telehealth visit, going to an urgent care center or visiting the closest emergency room.

 

Test Yourself

Which type of care is best in the following situations?

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Primary Care Provider

Routine care, or referrals to a specialist for treating a specific medical condition

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Virtual Care

24/7 access through JeffConnect or Teladoc

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Urgent Care

Walk-in appointments and extended hours

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Emergency Room

Life-threatening emergencies

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Get and Stay Healthy with the EMSU

Our Enhanced Member Supports Unit (EMSU) offers assistance with health care and community services you need to stay healthy and/or manage a health care condition(s). Participation is voluntary and you may opt out at any time.

composite image of EMSU services such as food resources, scheduling and behavioral support

Here are examples of services available through our EMSU Care Coordination team:

  • Support to help you understand the benefits you receive as a Health Partners Plans member
  • Assistance in setting up doctor and dental appointments
  • Access to food resources for you and your family
  • Help with transportation needs
  • Connection to behavioral health supports
  • Housing support/utilities assistance
  • Help to quit smoking or using other tobacco products
  • Education on chronic conditions and the importance of preventive testing

If you would like to connect with the Enhanced Member Supports Unit, please call 1-866-500-4571 and enter your member ID when prompted. TTY users can call 1-877-454-8477.

Learn More

 

Wellness Partners

Stay active and connected with Wellness Partners! Enjoy free community events, fitness classes and health programs, both in person and virtually. From yoga classes to community bingo, there's activities for everyone.

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Fitness Benefit

Health Partners Plans members can receive free fitness club memberships! Find a participating fitness center near you to get started.

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Health Survey

As a new member, we encourage you to complete a Health Survey. Your responses help us understand your healthcare needs and can link you to resources and programs to support you.  

Complete Health Survey