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Health Partners

JeffConnect & Teladoc

JeffConnect On Demand

As a Health Partners member, you can see a provider without leaving your home or experiencing long wait times with Je­ffConnect. You have 24/7 access to Je­fferson providers by using your smartphone, tablet or computer with a webcam.

JeffConnect is a quick and easy-to-use option for care for needs like colds, flu, cough, fever, urinary tract symptoms, infections, minor injuries and prescriptions. You can also use JeffConnect if you want a provider’s opinion about whether or not you should go to the ER.

It’s easy to get started with JeffConnect!

Download the app and enroll:

  • Download the JeffConnect app from the App Store or Google Play. You can also visit
  • Set up your account

Get care

  • Once you are enrolled, log in to JeffConnect for an on-demand visit with a JeffConnect provider.
  • You’ll be on your way to feeling better in no time!


Call Member Relations if you have more questions about JeffConnect. Just call the number on the back of your Member ID card.


Teladoc® is a phone and video service that connects you with doctors who can help you with many non-emergency medical conditions.

Teladoc consults are free for HPP members.

How can Teladoc help me?

Reach out to Teladoc for these conditions and more:

  • Allergies
  • Bronchitis
  • Cold and flu symptoms
  • Rash
  • Respiratory infection
  • Sinus problems

If necessary, a Teladoc doctor can provide a short-term prescription that you can pick up at your pharmacy.

How to get started

If you are new to Teladoc, you’ll need to set up an account by calling 1-800-Teladoc, downloading the mobile app or by visiting Have your Health Partners member ID number ready. After you register, you will need to complete your medical history. These are the same types of questions you answer for any doctor to give them the information they need to provide a diagnosis.

Once you’ve registered, you can call or go online anytime to request a Teladoc consult. A doctor will call you back, usually in about 10 minutes.

If you have a serious health emergency

If you have a life-threatening medical emergency or if you need medical help right away, call 911, or go to the nearest emergency room.

Teladoc does not take the place of your primary care physician but can be a convenient solution for non-urgent illnesses.