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Frequently Asked Questions

Getting Healthcare Services

How the Plan Helps Improve Your Health

More Information about Health Partners

How to contact Member Relations

Call our 24-hour Member Relations department at 1-800-553-0784 (TTY 711). to answer any questions you may have about benefits and services and how to use your health plan. 

Have You Moved?

If you’ve moved or changed your phone number recently, it’s important to let the Department of Human Services (DHS) know. Health Partners depends on DHS to keep your address and phone number current, and DHS depends on you. You can make changes at your County Assistance Office or simply call 215-560-7226 (1-877-395-8930 outside Philadelphia).