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Health Partners

Medicaid Assistance Transportation Program (MATP)

As a Health Partners (Medicaid) member, you are eligible to receive help getting to and from qualified MA-enrolled medical providers and pharmacies of your choice who are generally available and used by other residents of your community. The Medical Assistance Transportation Program (MATP) provides non-emergency transportation at no cost to you.

The MATP in the county where you live will determine your need for the program and provide the right type of transportation for you. Visit MATP to find phone numbers by county, get more information and register for services.

Transportation services are typically provided in the following ways:

  • Where public transportation such as buses, subways or trains is available, MATP provides tokens or passes or repays you for the public transportation fare if you live within ¼ mile of a fixed route service stop.
  • If you or someone else has a car that you can use to get to your appointment, MATP may pay you an amount per mile plus parking and tolls with valid receipts. 
  • Where public transportation is not available or is not right for you, MATP provides rides in paratransit vehicles, which include vans, vans with lifts, or taxis. Usually, the vehicle will have more than 1 rider with different pick-up and drop-off times and locations.

MATP will confirm with HPP or your doctor’s office that the transportation that you need is for a covered service. HPP works with MATP to help you arrange transportation. You can also call Member Services for more information at 1-800-553-0784 (TTY 1-877-454-8477).