Enhanced Member Supports Unit

The Enhanced Member Supports Unit (EMSU) helps members get the healthcare services they need. The Unit (formerly referred to as SNU) can help arrange follow-up care after a hospital stay. It can help you set up outpatient care and community-based social services.

An important link between you and your healthcare providers

EMSU Care Coordinators provide an important link with your doctors, durable medical equipment companies, home care agencies, community-based social service agencies and advocacy groups.

Care Coordinators review your needs with you, find available help, and link you to a variety of services and community programs, including:

Follow-up care after a hospital stay or emergency room visit
Services to help you apply for Supplemental Security Income (SSI)
HIV/AIDS case management
Programs to provide early help for children with physical health needs or developmental delays
Behavioral health services
Dental care
Social service agency and other special programs not covered by Medicaid

The Enhanced Member Supports Unit can help you:

Reach your doctor to make an appointment
Find providers to meet your needs
Get connected to the Medical Assistance Transportation Program (MATP) in your county
Help your provider to have interpreter services for you when English is your second language
Contact your PCP, specialist or other provider about your special healthcare needs.

For more information

To get help, you can call the Enhanced Member Supports Unit at any time at 215-967-4690 or toll free at 1-866-500-4571 (TTY 711).