Provider
Important Addresses

For paper claim submissions, reconsiderations, retractions, overpayments and cash receipts, please use the addresses below.

Claim Submissions
Medicaid

Electronic Payor ID #80142

Health Partners Plans Medicaid
P.O. Box 21228
Tampa, FL 33622

CHIP

Electronic Payor ID #80142

Health Partners Plans CHIP
P.O. Box 21228
Tampa, FL 33622

Medicare HMO

Electronic Payor ID #80142

Jefferson Health Plans
P.O. Box 21228
Tampa, FL 33622

Medicare PPO

Pennsylvania:

Electronic Payor ID #RP099

Jefferson Health Plans 
P.O. Box 21247
Tampa, FL 33622

New Jersey:

Electronic Payor ID #NJ099

Jefferson Health Plans   
P.O Box 21367
Tampa, FL 33622

 

Individual and Family Plans

Electronic Payor ID #80142

Jefferson Health Plans
P.O. Box 21228
Tampa, FL 33622

Claim Overpayments

For claim overpayment inquiries without a returned check, submit pertinent claim and appeal information with a Provider Overpayment form in the Provider Portal.

For claim overpayments with a returned check attached, include a Provider Overpayment form and send to:

Finance - Cash Receipts
All Lines of Business

Health Partners Plan/Jefferson Health Plans
Attn: Finance – Cash Receipts
1101 Market Street, Suite 3000
Philadelphia, PA 19107

Other Contact Information
Utilization Management Issues

Health Partners Plans/
Jefferson Health Plans
Attention: Medical Appeals
1101 Market Street, Suite 3000
Philadelphia, PA 19107

Provider Disputes & Appeals

Health Partners Plans/
Jefferson Health Plans
Attention: Complaints & Grievances
1101 Market Street, Suite 3000
Philadelphia, PA 19107

Physician Demographic and/or Contraction Information

Health Partners Plans/
Jefferson Health Plans
Attention: Physician Relations
1101 Market Street, Suite 3000
Philadelphia, PA 19107

Hospital Contract and/or Demographic Information

Health Partners Plans/
Jefferson Health Plans
Attention: Hospital Relations
1101 Market Street, Suite 3000
Philadelphia, PA 19107

Ancillary Provider Contract and/or Demographic Information

Health Partners Plans/
Jefferson Health Plans
Attention: Ancillary Provider Relations
1101 Market Street, Suite 3000
Philadelphia, PA 19107

Credentialing Material

Health Partners Plans/
Jefferson Health Plans
Attention: Credentialing Unit
1101 Market Street, Suite 3000
Philadelphia, PA 19107

Contact Us

If you have questions or need further information, please call our Provider Services Helpline at 1-888-991-9023 (Monday to Friday, 9 a.m. to 5:30 p.m.).