Claims Submission

Health Partners Plans recommends submitting claims electronically.

Health Partners Plans Payer #: 80142

EDI (Electronic Data Interchange): EDI@hpplans.com

For paper claims payment, reconsideration or retraction of overpayment, please use the following addresses:

Claims Submissions

All lines of business

Health Partners Plans
P.O. Box 981744
El Paso, TX 79998-1744

Claims Reconsiderations

All lines of business

Health Partners Plans
Health Partners Plans
Attn: Claims Reconsideration
901 Market Street, Suite 500
Philadelphia, PA 19107

Informational Addresses

Please use these addresses to contact a specific department at HPP:

Utilization Management Issues

Health Partners Plans
Attention: Medical Appeals
901 Market Street, Suite 500
Philadelphia, PA 19107

Provider Disputes & Appeals

Health Partners Plans
Attention: Complaints & Grievances
901 Market Street, Suite 500
Philadelphia, PA 19107

Physician Demographic and/or Contraction Information

Health Partners Plans
Attention: Physician Relations
901 Market Street, Suite 500
Philadelphia, PA 19107

Hospital Contract and/or Demographic Information

Health Partners Plans
Attention: Hospital Relations
901 Market Street, Suite 500
Philadelphia, PA 19107

Ancillary Provider Contract and/or Demographic Information:

Health Partners Plans
Attention: Ancillary Provider Relations
901 Market Street, Suite 500
Philadelphia, PA 19107

Credentialing Material:

Health Partners Plans
Attention: Credentialing Unit
901 Market Street, Suite 500
Philadelphia, PA 19107

Contact Us

If you have questions or need further information, please call our Provider Services Helpline at 1-888-991-9023 (Monday to Friday, 9 a.m. to 5:30 p.m.).