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KidzPartners Member Handbook: Contact Info

Member Relations
1-888-888-1211 or 215-967-4550
Available 24 hours every day for questions about coverage and help with plan services.

TTY Users: 711
For deaf and hearing/speech-impaired members with access to special telephone equipment.

1-800-TELADOC (835-2362)
24-hour phone or video access to doctors, including pediatricians. Not for emergencies. Call 9-1-1 in an emergency.

Office Address
901 Market Street, Suite 500
Philadelphia, PA 19107
Office Hours: Monday-Friday, 9 a.m. to 5 p.m.

Enrollment Mailing Address
PO Box 1420
Philadelphia, PA 19105-1420
For mailing applications/supporting materials ONLY.

Payment Mailing Address
PO Box 35
Philadelphia, PA 19105-0035
For mailing premium payments ONLY.


Community Outreach
820 E. Allegheny Avenue
(west of Kensington Avenue)
Philadelphia, PA 19134
Our Member Relations satellite location, available Monday-Friday, 8 a.m. to 4:30 p.m.

SIU Fraud & Abuse Hotline
Available 24 hours every day to leave messages or anonymous tips about suspected wrongdoing.

Download Quick Reference (Contact Info)