Please contact us with your questions or comments.

Corporate Headquarters
901 Market Street, Suite 500
Philadelphia, PA 19107
Member Walk-in Services Available:
Monday-Friday, 8:30 a.m. - 4:00 p.m.
215-849-9606

Community Wellness Center: West Philadelphia
6232 Market Street
Philadelphia, PA 19139
Monday-Friday, 8:30 a.m. - 4:30 p.m.
267-831-5300

Email for general inquiries
contact@hpplans.com

Health Partners (Medicaid) Member Relations
1-800-553-0784 (TTY 1-877-454-8477)
24 hours a day/7 days a week

KidzPartners (CHIP) Member Relations
1-888-888-1211 (TTY 1-877-454-8477)
24 hours a day/7 days a week

Health Partners Medicare Member Relations
1-866-901-8000 (TTY 1-877-454-8477)
From October 1 to March 31, we’re available 8 a.m. to 8 p.m., 7 days a week. And from April 1 to September 30, we’re available 8 a.m. to 8 p.m., Monday to Friday.

Care Management
1-866-500-4571 for:

• Special Needs Unit
• Baby Partners
• Fitness programs
• Early and Periodic Screening, Diagnosis and Treatment (EPSDT)

Provider Services Helpline
1-888-991-9023

For press and media inquiries
Sarah Grzyb

To report suspected fraud or abuse
Call our Special Investigations Unit
1-866-477-4848
Complete and submit anonymously online: MyComplianceReport.com

To report a problem with our website
web@hpplans.com