Notice: A change is coming - 11/27/2019
It’s a small but important change. Starting January 1, 2020, we will use a new company to process prescription drug claims.
Pharmacies work with companies called pharmacy benefit managers to check your coverage every time you have a prescription filled. Pharmacies use codes printed on your health plan member ID card to know how to check your prescription benefits.
Because we are changing companies, these codes on KidzPartners ID cards will change. We will send all members new ID cards late this year, so you have them before January 1, 2020.
What this means to you
Starting January 1, 2020, it’s important that you show your child’s new KidzPartners ID card when getting new prescriptions or refills. This will prevent any problem with confirming your child’s prescription drug coverage.
There’s no change to your child’s KidzPartners ID number or coverage, or what you pay for prescriptions. And you can still go to your regular pharmacy to get your prescriptions filled. The only change is that you need to use your child’s new ID card.
If you have any other questions about this change or your child’s prescription drug coverage, you can call Member Relations at 1-888-888-1211 (TTY 1-877-454-8477). We’re here for you 24 hours a day, seven days a week.
Notice: Hahnemann University Hospital to close and stop treating HPP members – 9/6/2019
Hahnemann University Hospital has announced plans to close by September 6, 2019, and has begun to end or reduce certain services in preparation. The hospital and some of its affiliated providers will stop treating KidzPartners members on that date.
Members who use these providers are being notified by mail. They must change providers or switch to a plan that works with their current providers. Special exceptions apply for members who are pregnant or need other continuing care. Call Member Relations anytime at 1-888-888-1211 (TTY/PA RELAY 711) to request continuing care services.
To find a new provider, members can use our find a doctor tool or can call Member Relations 24 hours a day, seven days a week.
Members who don’t want to choose a new provider will need to find a new plan that works their current provider. Information about other CHIP plans is available at CHIPcoversPAkids.com.
Notice: Prime Healthcare to Stop Treating Health Partners (Medicaid) and KidzPartners (CHIP) Members – 11/17
On November 17, 2017, the three Prime Healthcare hospitals and affiliated providers will stop treating Health Partners (Medicaid) members and KidzPartners (CHIP) members. These include Lower Bucks Hospital in Bristol, Roxborough Memorial Hospital in Philadelphia, and Suburban Community Hospital in East Norriton. This change does not affect Health Partners Medicare members.
Members who use these providers have been notified by mail. They must change providers or switch to a plan that works with these providers. Special exceptions apply for members who are pregnant or need continuing care. Please contact Member Relations 24/7 at 1-888-888-1211 (TTY/PA RELAY: 711) to request continuing care.
Members can use can use our find a doctor tool or contact Member Relations department 24/7 at 1-888-888-1211 (TTY/PA RELAY: 711) to find a new participating provider. Members who wish to continue using affected providers will need to find a new plan that works with those providers.