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Notice: Prime Healthcare to Stop Treating Health Partners (Medicaid) and KidzPartners (CHIP) Members – 11/17

On November 17, 2017, the three Prime Healthcare hospitals and affiliated providers will stop treating Health Partners (Medicaid) members and KidzPartners (CHIP) members. These include Lower Bucks Hospital in Bristol, Roxborough Memorial Hospital in Philadelphia, and Suburban Community Hospital in East Norriton. This change does not affect Health Partners Medicare members.

Members who use these providers have been notified by mail. They must change providers or switch to a plan that works with these providers. Special exceptions apply for members who are pregnant or need continuing care. Please contact Member Relations 24/7 at 1-888-888-1211 (TTY/PA RELAY: 711) to request continuing care.

Members can use can use our find a doctor tool or contact Member Relations department 24/7 at 1-888-888-1211 (TTY/PA RELAY: 711) to find a new participating provider. Members who wish to continue using affected providers will need to find a new plan that works with those providers.