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Provider News

Notification of New Professional Telehealth Services Policy

We are contacting you today to inform you of a new policy available in our HPP Policy Bulletin Library. Effective 8/1/2022, HPP will be implementing a new claim payment policy: RB.024 Professional Telehealth Services (Medicaid and CHIP).

You can access this policy by visiting our policy bulletin library at

As a reminder, HPP’s medical policy bulletins define medical necessity criteria and coverage positions on topics such as medical services, procedures, DME, therapies, etc., while our claim payment policy bulletins provide reimbursement rules and billing guidelines necessary to ensure timely and appropriate payment.

Thank you for your support in providing the highest quality of care to our members.