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Join HPP for Q1's Provider Orientation and Training Webinar

HPP is hosting our first provider orientation and training webinar of the year on March 23, 2022 at 12:30 p.m. HPP requires all participating providers to demonstrate that they are knowledgeable and trained on important topics and participate in at least one of four quarterly webinars each year. Participation in this webinar will satisfy this annual requirement.

To register for this and future webinars, visit and click “Register.” You will receive an email that confirms your registration and gives you the option to add the webinar to your calendar.

This webinar will provide current and newly credentialed providers a comprehensive review of HPP benefits, administrative services and processes.

Topics includes:

  • 2022 updates
  • Health Partners (Medicaid), KidzPartners (CHIP) and Health Partners Medicare
  • Lab and other benefit carriers
  • Online tools (including NaviNet, HP Connect, website, etc.)
  • Claim filing instructions and best practices
  • Community Health Choices Program
  • Maternity services
  • Access and availability standards
  • Pay-for-Performance and Quality Care Plus
  • EPSDT standards
  • Special HIV/AIDS services
  • Member identification cards

While participation in this webinar will satisfy your annual HPP training requirement, there is an alternative method to complete the required training.

Providers can download an electronic copy of the training at (under the “Annual Training Requirement” header) to review with your staff. Simply complete and submit the electronic attestation found at the end of the training.

Successful completion of the D-SNP Model of Care training module is mandatory for providers serving HPP Medicare-Dual Eligible Special Needs Plan (D-SNP) members. At least one member of a care team location is required to take the annual online training course and distribute the training material to all D-SNP care team members.

To take the training, go to and complete the attestation upon completing the training.

Timely access to quality health care is extremely important for our members. As you should be aware, it is a regulatory requirement that all HPP-participating providers must meet clearly defined access, appointment and availability standards. These standards can be found in Chapter 10, Provider Practice Standards and Guidelines, of the HPP Provider Manual, available at

Each year, HPP surveys our providers to determine if they are meeting these standards. A new survey is planned for 2022. If the survey reveals that your office is found to be deficient in meeting the required access, appointment and/or availability standards, your office will be sent a letter identifying the deficiency. A follow-up survey will then be conducted within a few months; if the deficient office has not shown adequate improvement, HPP will initiate a process improvement plan to correct the deficiency.