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New PO Box for Paper Claims Submissions

Although Health Partners Plans (HPP) prefers that providers submit claims electronically using our Payer ID #80142, we recognize some providers may need to submit paper claims. Effective 1/1/2022, HPP will be changing our address for all paper claim submissions.  Please utilize the below PO Box to submit your paper claims:

Health Partners Plans
P.O. Box 981744
El Paso, TX 79998-1744

If you need to submit claims reconsideration for any one of our lines of business, please send to the following address:

Health Partners Plans
Attn: Claims Reconsideration
901 Market Street, Suite 500
Philadelphia, PA 19107

If you have questions or need further information, please call our Provider Services Helpline at 1-888-991-9023 (Monday to Friday, 9 a.m. to 5:30 p.m.).