March 24, 2021
HealthRules Care Manager, New Utilization Management Platform, Launches March 29
After a successful transition to our new claims processing platform, HealthRules Payor (HRP) in 2020, HPP is moving to a new care management system, HealthRules Care Manager (HRCM), on Monday, March 29, 2021. This transition will allow HPP to conduct all claim, authorization and care management activities on one core platform.
The transition to HRCM will have no impact on how you currently request authorizations for HPP members, and there are no required changes on your part.
If you have questions or need further information, please call our Provider Services Helpline at 1-888-991-9023 (Monday to Friday, 9 a.m. to 5:30 p.m.).
Thank you for being part of the HPP participating provider network and for your anticipated cooperation.
March 24: Full communication to providers