December 22, 2020
Year-End Claim Payment Cycles
Due to the Christmas and New Year holidays and our year-end closing process, Health Partners Plans will modify its year-end claim payment cycles. For those who receive electronic funds transfer (EFT), you can expect to receive payment on Thursday, December 31. There will be no payment the week of January 4. You can expect your next payment to be received Tuesday, January 12. Providers who receive paper checks can expect to receive payments 1–2 days after those who receive EFT.
If you have any questions, please call the Provider Services Helpline at 1-888-991-9023 (Monday–Friday, 9 a.m. to 5:30 p.m.). Please note the Provider Services Helpline will close at noon on Thursday, December 24 and Thursday, December 31, and will be closed on Friday, December 25 and Friday, January 1.