Provider News: 2020
The Spring Issue of Provider Check Up is Now Available!
July 1, 2020
The Spring edition of the Health Partners Plans provider newsletter, Provider Check Up, is now available on our website. Learn more about provider services and support, member benefits, upcoming education and training opportunities, disease/condition…
4th of July Hours
June 25, 2020
In observance of the Fourth of July Holiday, Health Partners Plans will have modified hours of operations. Provider Helpline: The Provider Services Helpline will be closed on Friday, July 3. As a reminder, the Provider Services Helpline can be reach…
Tri-Tech Health Announcement
June 23, 2020
Health Partners Plans is partnered with Tri-Tech Health, a Mobile Telehealth Wound Management Provider who provides wound care directly in the member's home under the guidance of a Board Certified Wound Care Clinician. You can refer patients who may …
Provider Check-In
June 3, 2020
At HPP, we are saddened by the national events from the past week and what is happening locally from the past 72 hours. We are all experiencing an incredibly painful and disturbing time in our nation’s history. We are very concerned about how these …
2020 Rewards Now Available for Health Partners, KidzPartners Members
May 29, 2020
HPP is excited to announce that HPP Rewards, our popular incentive program for Health Partners (Medicaid) and KidzPartners (CHIP) members, is continuing in 2020. All Medicaid and CHIP members will receive reward points for completing specific health…
InterQual Criteria
May 29, 2020
Health Partners Plans values your participation and we're always working to provide clear, consistent utilization management guidance. As a reminder, Health Partners Plans uses McKesson’s InterQual® criteria as a guideline for making medical necessi…
Memorial Day Holiday Hours
May 21, 2020
In observance of the Memorial Day Holiday, Health Partners Plans will have modified hours of operations. Provider Helpline. The Provider Services Helpline will be available during normal business hours (9:00 a.m. – 5:30 p.m.) on Friday, May 22nd, …
HealthRules Payor—New Claims Platform Implementation for Medicaid
April 22, 2020
We continue our transition to our new claims processing platform called HealthRules Payor (HRP). We moved our entire KidzPartners (CHIP) product on October 1, 2019 and are now ready to migrate our Health Partners (Medicaid) product on May 8, 2020. H…
HPP Changing Telehealth Services Requirements in Response to COVID-19
March 16, 2020
As the response to COVID-19 continues to evolve, Health Partners Plans (HPP) wants to assure our members continue to have access to the care they need. We understand the direction from state and federal agencies continues to change and we want and ne…
Health Partners (Medicaid) CG&A Change
February 25, 2020
Effective February 28, 2020, when a Health Partners (Medicaid) member files a First Level Complaint or Grievance, they will be given at least 10 days written, advanced notice of the date, time and place of the review. This extended timeframe will giv…