January 18, 2019
Martin Luther King, Jr. Day: Modified Hours of Operation for HPP
Please be aware that in observance of Martin Luther King, Jr. Day, several HPP call centers will have modified hours of operation.
See below for details.
Provider Services Helpline. The Provider Services Helpline will be closed on Monday, January 21. As a reminder, the Provider Services Helpline can be reached at 1-888-991-9023.
Pharmacy Services. The HPP Pharmacy Services department will be open with normal business hours on Monday, January 21. The Pharmacy Call Center can be reached at 1-866-841-7659.
Claims Reconsideration Call Center. The Claims Reconsideration Call Center will be closed on Monday, January 21. The Claims Reconsideration Call Center can be reached at 1-866-500-4571 (prompts 2, 5, and then 4).
Utilization Management Call Center. The Utilization Management department will be closed on Monday, January 21. The Utilization Management Call Center can be reached at 1-866-500-4571.
Special Needs Unit. The Special Needs Unit will be unaffected, and will remain available throughout the holiday. As a reminder, the Special Needs Unit can be reached at 1-866-500-4571 (prompt 2, then prompt 7).
If you have questions, please contact our Provider Services Helpline at 1-888-991-9023 (M-F, 9 a.m. – 5:30 p.m.) or contact your NAM (Network Account Manager) directly.