July 5, 2019
HP Connect Provider Portal Enhancements
Starting on July 8, we will begin the rollout of important changes to our HP Connect provider portal. These changes will allow you to efficiently provide all appropriate clinical information to support your authorization requests. These changes are in response to input from the Department of Human Services (DHS) and provider offices like yours.
The portal changes include the additions of new screens, new drop-down options and refined terminology. These changes will support a more transparent user experience, streamlined workflow and better coordination and collaboration between your office and HPP. As a result, you will see faster determinations, reduced appeals and less administrative work for your staff.
HOW TO ACCESS THE PORTAL
Access the portal at hpplans.com/hp-connect. If you are not yet registered, click the Registration Form link and submit the necessary information (including both your TIN and Group NPI numbers).
REGISTER FOR OUR WEBINAR
Additionally, we will be hosting an information webinar, titled "HP Connect Provider Portal Enhancements", on Thursday, July 18, from 12:30 to 1:30 p.m. This webinar will provide more details about the updates and help ensure that your office is getting the most out of the portal. Webinars are free, but registration is required. Register now on our Provider Webinars web page.
If you have any questions, call the Provider Services Helpline at 1-888-991-9023 (Monday–Friday, 9 a.m. to 5:30 p.m.).