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Top 5 Tips for Improving Front-Office Customer Service

Some of your Health Partners Plans (HPP) patients may receive a post-visit, telephone survey that asks about their recent experience with your office. We’re measuring patient satisfaction, which encompasses more than the patient-doctor relationship, and your front-office staff plays an integral role in a patient’s experience. Targeted to our Quality Care Plus (QCP) provider incentive program participants, the survey is designed to identify opportunities your staff can take to improve the member experiences. Share these five tips  with your front-office staff and have them commit to providing exceptional service to all patients.