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2018

Top 5 Tips for Improving Front-Office Customer Service

Some of your Health Partners Plans (HPP) patients may receive a post-visit, telephone survey that asks about their recent experience with your office. We’re measuring patient satisfaction, which encompasses more than the patient-doctor relationship, …

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The April 2018 Provider Newsletter is Now Available

View the April edition of the Health Partners Plans provider newsletter, Providers in Focus. Learn more about what we’re doing to increase member and provider satisfaction, a new Diabetes Prevention Program for Health Partners (Medicaid) members, spr…

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The February 2018 Provider Newsletter is Now Available

The February edition of the Health Partners Plans provider newsletter, Providers in Focus, is now available. In this issue, we provide information about our dental health programs (including our Healthy First Birthday Smile Program and our High-Risk …

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Top 5 Tips for Boosting Member Satisfaction Scores

Starting in March, patients in your practice will receive the CAHPS survey—the Consumer Assessment of Healthcare Providers and Systems survey used to evaluate patient satisfaction. “Getting care quickly” is an important component of the survey, and a…

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Specialist Referral Requirement (Medicare)

We’ve heard your questions regarding the specialist referral requirement, which was effective January 1, 2018, for most Health Partners Medicare members. We’ve updated our list of Frequently Asked Questions (FAQs) on this topic.  As always, a complet…

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