June 5, 2017
Quality Management Program Resources Available Online
Health Partners Plans (HPP) has a Quality Management (QM) program in place to ensure that our members receive safe, effective, timely and patient-centered clinical care. Throughout the year, we monitor the delivery of health care for our members and conduct annual evaluations to determine if we are meeting goals. This information is used to determine steps for improvement and to establish new goals for the coming year.
To serve you better, we have created a centralized location on our website where you can access QM resources, including the results of our 2016 member satisfaction survey, the 2016 HEDIS rates summary and our QM program goals.
If you would like a hard copy of any QM program resources or have questions related to the program, contact the Provider Helpline at 1-888-991-9023.