Healthcare Services Phone Surveys
Health Partners Plans will call members from time to time to check whether they received healthcare services that we have been billed for.
You may get a call after you have a doctor, dentist or emergency room visit; after you fill a prescription or after any other healthcare service. You will be asked if you received a healthcare service on a certain date but to protect your privacy, we do not identify the specific service.
If you receive a call, you simply need to choose Yes or No to let us know whether you received a service on the date we specify.
By taking part in these phone surveys, you help us meet an important quality standard.
If you have any questions about these phone surveys, please call Member Relations anytime at 1-800-553-0784 (TTY 711).