November 15, 2018
Health Partners Plans Earns NCQA Multicultural Health Care Distinction Status for Fifth Consecutive Year
Recognized for reducing barriers to care for diverse member population
Philadelphia, PA — Health Partners Plans (HPP) is now a five-time recipient of the National Committee for Quality Assurance (NCQA) Multicultural Health Care Distinction. NCQA is the nation’s most trusted independent source for health care quality accreditation. Health Partners Plans’ continuous receipt of this award for excellence dates back to 2011, when the company literally became the first plan in the country to be recognized in this way by NCQA.
The Multicultural Health Care Distinction recognizes organizations that understand and address health care disparities stemming from race, ethnicity and language. To be considered for the NCQA distinction, HPP had to meet a rigid set of five crucial standards and document how it effectively meets the needs of its more than 278,000 diverse members. These criteria require evidence-based activities that demonstrate ongoing efforts to eliminate health disparities for members. NCQA reviewed Health Partners Plans’ documentation and identified the company as meeting compliance across all five standards.
“Health Partners Plans is committed to improving the health outcomes of all our members, so that means recognizing and eliminating social barriers as well as racial and ethnic disparities in health care wherever we find them,” said William S. George, president and CEO of Health Partners Plans. “We are honored to be recognized by NCQA for leading the industry in achieving cultural competency and look forward to providing excellent care to our diverse members.”
“Earning Multicultural Health Care Distinction shows that an organization is making a breakthrough in providing excellent health care to diverse populations. I congratulate any organization that achieves this level of distinction,” said NCQA President Margaret E. O’Kane. “Eliminating racial and ethnic disparities in health care is essential to improving the quality of care overall.”
To help meet its members’ needs, HPP offers bilingual staff members the opportunity to complete Bridging the Gap (BTG): Medical Interpreter Training, a nationally recognized professional development program that enables them to further build effectiveness and competency in their field. HPP also offers members access to a network of providers who speak various languages and can translate reading materials into Spanish and other languages upon request. In addition, HPP tracks and analyzes comprehensive data on members’ health status by race, ethnicity and language to identify disparities and implement programs to overcome them.
About National Committee for Quality Assurance (NCQA)
NCQA is a private, nonprofit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA’s Healthcare Effectiveness Data and Information Set (HEDIS®) is the most widely used performance measurement tool in health care. NCQA’s website (ncqa.org) contains information to help consumers, employers and others make more-informed health care choices. NCQA can be found online at ncqa.org, on Twitter @ncqa, on Facebook at facebook.com/NCQA.org/ and on LinkedIn at linkedin.com/company/ncqa.
ABOUT HEALTH PARTNERS PLANS
Health Partners Plans is a not-for-profit managed care organization, renowned for addressing food insecurity through its groundbreaking medically tailored meals program. It is the only Medicaid plan in Pennsylvania and is among just 8 Medicaid plans nationwide with an accreditation status of Excellent as of September 12, 2018. This is the highest status bestowed by the National Committee for Quality Assurance (NCQA.) Health Partners Plans serves more than 278,000 members in Southeastern Pennsylvania. It provides a broad range of health coverage options through its Health Partners Medicare, Health Partners (Medicaid) and KidzPartners (Children’s Health Insurance Program) plans. Founded more than 30 years ago, Health Partners Plans is one of the few hospital-owned health plans in the country. Learn more about how Health Partners Plans is doing it right at HealthPartnersPlans.com, twitter.com/HPPlans and facebook.com/healthpartnersplans.
Monet T. Irving
Director, Corporate Communications