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Lisa Getzfrid Named Senior Vice President of Operations and Chief Operating Officer for Health Partners Plans

Lisa Getzfrid PhotoPhiladelphia, PA — Veteran health care leader Lisa Getzfrid has joined Health Partners Plans as senior vice president of operations and chief operating officer, reporting to William S. George, president and CEO. In her role, Getzfrid implements best practices to increase operational efficiency and oversees operational performance metrics and reporting. Getzfrid is also responsible for enhancing Health Partners Plans’ high member satisfaction ratings and operational excellence by supporting company-wide efforts for population health management and the unified customer experience initiatives across all lines of business, including Medicare (Health Partners Medicare), Medicaid (Health Partners) and CHIP (KidzPartners).

During her more than 30 years of experience in managed care, Getzfrid has helped several leading health care companies achieve strong financial performance while improving clinical outcomes. She’s also combined advanced health care analytics with highly targeted interventions, improving operational performance and enhancing member satisfaction. 

Prior to joining Health Partners Plans, Getzfrid served as enterprise vice president of health plan operations at Conifer Health Solutions. She also served as senior vice president of operations at both Inovalon, Inc. and AmeriHealth Caritas, where she focused on data analytics and clinical outcomes. Over the course of her career, she’s held several executive level positions at Bon Secours Health System, Innova, Inc., United Healthcare Corporation and Wellpoint, Inc., now Anthem, Inc.

“Lisa has a proven track record of improving financial performance and operational efficiency at several leading health care companies,” said William S. George. “I look forward to her leadership as we continue to strengthen the unified customer experience, operations and member outcomes during this exciting time of growth as we expand and offer our highly-regarded health plans in new markets.”

“Health Partners Plans is a leader in the health care industry for its member-centric, holistic approach to care. Their success is evident by continuously ranking among the highest for member satisfaction,” says Getzfrid. “I am honored to leverage my experience in operations, fiscal and claims management to continue Health Partners Plans’ success and expand operational efficiencies, while remaining focused on improving member outcomes.”

Getzfrid received her Bachelor of Science in Dentistry, her Master of Public Health and her Master Certificate in Higher Education from University of Michigan. She also earned her Six Sigma Black Belt Certification from the Juran Institute.


Nationally recognized for its innovations in managed care, Health Partners Plans consistently receives high ratings for member and provider satisfaction and is one of the highest rated Medicaid plans in Pennsylvania according to National Committee for Quality Assurance’s (NCQA) Medicaid Health Insurance Plan Ratings 2015-2016. Health Partners Plans is a not-for-profit managed health care organization serving more than 257,000 members in the Greater Philadelphia region. It provides a broad range of health coverage options through Health Partners Medicare, Health Partners (Medicaid) and its KidzPartners (Children's Health Insurance Program) plan. Founded more than 30 years ago, Health Partners Plans is one of the few hospital-owned health plans in the country. Learn more about how Health Partners Plans is “doing it right” at and

Monet T. Irving

Manager, Corporate Communications