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Veronica Hill-Milbourne Joins Health Partners Plans as Vice President of Clinical Programs

Dr Veronica Hill-Milbourne Philadelphia, PA — Veronica Hill-Milbourne, RN, MS, JD, has joined Health Partners Plans (HPP) as vice president of clinical programs. In her role, Ms. Hill-Milbourne oversees the clinical operations, care coordination and case management for all lines of business within HPP. In addition, Ms. Hill-Milbourne is charged with overseeing and growing the clinical care management programs and supporting member specific needs to improve health outcomes. Ms. Hill-Milbourne is also a key contributor in HPP’s Population Health Improvement Collaborative. This mutually beneficial program allows health care leaders and community organizations to work together as they develop strategies to address the health care needs of HPP’s population.

Ms. Hill-Milbourne joins HPP with more than 30 years of experience in the health care industry.  Her extensive background includes clinical program development, quality improvement, compliance and clinical operations management. 

“Veronica’s extensive experience and education will be instrumental to ensuring operational excellence and continual improvement  in the care management of our members,” said Senior Vice President of Healthcare Management and Chief Medical Officer Steven E. Szebenyi, MD, M.M.M. “HPP has an established reputation for providing high quality care to our members — and Veronica will play a key role in maintaining and improving clinical operations to ensure they receive the optimal service they’ve come to expect.” 

“I am excited to join such a high performing health care company with a strong reputation of excellence in member care,” says Ms. Hill-Milbourne. “I look forward to developing and implementing strategic initiatives related to clinical quality monitoring, improvement and reporting, which will maximize clinical outcomes for HPP members and contribute to the success of our company.”

Prior to joining HPP, Ms. Hill-Milbourne served as the director of operations and corporate strategy support at Independence Blue Cross, where she led compliance initiatives, provided strategic analysis and ensured process improvement. She also managed teams responsible for health care quality management reporting, NCQA compliance standards, vendor management and process improvement.

Ms. Hill-Milbourne graduated from Temple University with a juris doctorate in law, Saint Joseph’s University with a master’s degree in health education and Villanova University with a bachelor’s degree in nursing. She is a registered nurse in Pennsylvania and currently resides in Ambler, Pennsylvania.


Nationally recognized for its innovations in managed care, Health Partners Plans consistently receives high ratings for member and provider satisfaction and is one of the highest rated Medicaid plans in Pennsylvania according to National Committee for Quality Assurance’s (NCQA) Medicaid Health Insurance Plan Ratings 2015-2016. Health Partners Plans is a not-for-profit managed health care organization serving nearly 251,000 members in the Greater Philadelphia region. It provides a broad range of health coverage options through Health Partners Medicare, Health Partners (Medicaid) and its KidzPartners (Children's Health Insurance Program) plan. Founded 30 years ago, Health Partners Plans is one of the few hospital-owned health plans in the country. Learn more about how Health Partners Plans is “doing it right” at and

Monet T. Irving
Manager, Corporate Communications

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