April 25, 2013
Health Partners Number One in Member Satisfaction For Tenth Consecutive Year
Philadelphia, PA – For the tenth consecutive year, Health Partners is number one in member “Satisfaction with Health Plan” among HealthChoices plans in the Southeastern Pennsylvania region, according to the Pennsylvania Department of Public Welfare's (DPW) annual Consumer Guide. In addition, Health Partners ranked first in the region for "Satisfaction with Child’s Plan."
"The collaboration between our staff, our members and providers has once again led to Health Partners being the area’s top HealthChoices plan in member satisfaction. We are genuinely determined to go the extra mile to ensure that our members have the information and tools they need to achieve their best possible health," says William S. George, president and CEO of Health Partners.
It is extremely gratifying to have our members recognize our efforts by ranking us as number one year-after-year.
Other areas where Health Partners ranks number one include:
Health Partners #1 in the STATE in:
- Breast Cancer Screening
- Annual Dental Visits for Members with Developmental Disabilities
- Cholesterol Screening for People with Diabetes
- Medical Attention for Nephropathy for People with Diabetes
Health Partners #1 in the REGION in:
- Dental Sealants for Children
- Children’s Access to Primary Care Practitioners
- Lead Screening in Children
- Diabetes Program
- Cholesterol Management for People with Diabetes
- Hemoglobin A1c Screening for People with Diabetes
- Eye Exam for People with Diabetes
Cholesterol Management for Patients with Cardiovascular Conditions Results are based on data gathered by DPW and the plans through the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey, the Medicaid Healthcare Effectiveness Data and Information Set (HEDIS®) and Pennsylvania Performance Measures reporting. To access the 2012 HealthChoices Consumer Guide, visit http://www.dpw.state.pa.us/publications/healthchoicespublications/index.htm.
ABOUT HEALTH PARTNERS: Health Partners is a not-for-profit health plan serving over 165,000 members in the Greater Philadelphia region. Its HealthChoices Medicaid plan consistently ranks number one in the area for member satisfaction in an annual consumer survey, and was the first plan in the nation to receive the National Committee for Quality Assurance (NCQA) Multicultural Health Care Distinction. In 2009, the company launched KidzPartners, which provides free or low-cost health insurance to uninsured children and teens through CHIP, Pennsylvania's Children's Health Insurance Program. Founded more than 25 years ago, Health Partners is one of the few hospital-owned health plans in the country and has received national recognition for its innovations in managed care. It has also been ranked a top place to work by national and regional publications.